Over the last * weeks I have visited your Strongsvillle, Ohio store to purchase some it...

GetHuman-cwbrbut's customer service issue with Target from October 2018

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Over the last * weeks I have visited your Strongsvillle, Ohio store to purchase some items. Each time I was not charged the sale price on some of the items I purchased. The first time I purchased some items and I was not charged the sale price. I did not think anything of it and went to the customer service desk to get this problem fixed. Thinking back on it, it seems strange. The customer service person did not think twice about it. She just looked at the receipt and refunded our money for the overcharged item. No questions asked, sort of, like this happens all the time due to the miss programming of our registers. The second time I purchased * bags of the Halloween candy which was offered at: buy one get one for * off. This time the sales staff caught the error and fixed the price at the register. The third time this happened the item was napkins $*.** per packet now $*.**. I went to the self-checkout and the charge was the $*.** price. I called the attendant over and he pushed the customer challenge button and corrected the price in a manner of: this happens all the time and we were caught overcharging the customer. I am of the opinion that you have a problem at this store and it needs to be fixed. As for me, I can no longer trust you register pricing and if this happened to me it must have happened to many, many other people who are not aware of this problem. I am leaving the country on the **th of October on business for the next several weeks. Upon my return, when I go into this Target store and this problem happens again I will escalate this information to a higher level. A response is requested.
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Customer service issue
Reported by GetHuman-cwbrbut
Oct 21st, 2018 - 3 mons ago
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GetHuman-cwbrbut started working on this issue
Oct 21st, 2018 8:59am