I have had the worst customer experience with Target today. I need this matter address...

GetHuman1152913's customer service issue with Target from September 2018

6 views | 1005 similar | 0 following
Help with my Target issue
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Next: our robot will wait on hold for GetHuman1152913 to get a Target rep on the line!
Always use the GetHuman Phone to call Target. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1152913 may need:
Order number, Billing address, Email address on the account, and Phone number on account
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1152913's own words
I have had the worst customer experience with Target today. I need this matter addressed ASAP. I ordered a cart online with in store pickup. I waited for the email saying the product was ready for pick up and then went to the store. My husband and I do not live that close, so it was important that it would be ready since we didn't have a lot of time and are going out of town next week. When we got there the item wasn't ready and we ended up waiting for a long time until someone finally carried it back to us. I could have walked back and picked it up myself, paid for it, and been on my way home by the time they brought it out. To make matter worse, we got home and started assembling the cart only to find out it is defective...!!! One of the ***** holes for the canister wheel is too small for the *****. It is useless. I went online to get a refund and it said I had still not picked up the product from the store??? So, I finally gave up and called your customer service department. The first time I called I was immediately put on hold and then hung up on before being acknowledged. I called back only to be told that there was nothing they could do. I was told that, due to your system delay I have to wait ** hours, and then go back to the store again!!! This has been one of the worst customer service and shopping experiences I have ever had. I won't be able to go back to the store for almost a week. I needed the product today, and my husband and I wasted over an hour of our valuable time on a Sunday. I asked to speak to a manager. The employee put me on hold and then hung up about * minutes later. I am beyond appalled. I have gone in and canceled my order since it was showing that I hadn't picked it up yet and that was my only option. I want confirmation that I will not be charged the $** for the cart. *I am a VERY loyal Target shopper and frequent your stores on a weekly basis. I am now rethinking that. I would like a call back.**Regards,*April Brooks

GetHuman1152913 did not yet indicate what Target should do to make this right.

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How Do I Return an Item from Target?How Do I Exchange an Item from Target?Does Target Pay for Shipping on Returns or Exchanges?How Do I Get a Refund from Target?How Do I Track My Target Return?
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Target

Customer service issue
Reported by GetHuman1152913
Sep 17th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1005 others
0 customers following this

Timeline

GetHuman1152913 started working on this issue
Sep 17th, 2018 1:27am

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