On ******* my father had ordered online * uniform pants to be picked up at store...

GetHuman985749's customer service issue with Target from August 2018

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The issue in GetHuman985749's own words
On ******* my father had ordered online * uniform pants to be picked up at store ***** Spring Hill Target. I picked up the pants on *******. I returned on ******* to exchange pants to different size. On this day when I gave the cashier at customer service the invoice I had for the order she was unable to find it in their system. She then called someone in which I got on the phone with them as well to verify some information. They were able to locate the order and the cashier was than placed on hold to get a receipt * and VCD*. She hung up with them because she didn't want to wait. She then proceeded to do a return as though I had no receipt and put the amount onto a gift card and then redeemed the gift card onto another transaction for the exchanged pants. I then returned on ******* and returned those pants because I found pants that fit better for my son. I was given the amount on a gift card when I thought that I would have had it returned in cash or back onto my father's credit card. They then informed me that because of the way the last cashier handled the transaction that it shows I paid with a gift card when it was not paid that way! I had to settle for pants I did not want because the manager informed me that the cashier was right in how she handled this and I feel it's wrong! I want for someone to address this problem immediately and I want to be able to return these pants that I didn't want for my money back. If someone can please get back to me asap would be great. These pants are for my son and until I get this problem resolved he has only * pants that fit him properly. I'm a single mom with no income as of yet. I just moved here and haven't found work yet. My father was helping me out and this has really stressed me out. I have never had this problem and the manager I spoke with wanted no part in what I was trying to explain.
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Target

Customer service issue
Reported by GetHuman985749
Aug 13th, 2018 - a yr ago
I have an issue with Target too
Not resolved
Seen by 2 customers so far
Similar issue to 728 others
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Email address on the account
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Timeline
GetHuman985749 started working on this issue
Aug 13th, 2018 3:52pm