Ive been a die hard Target customer for years. But after my experiance the last couple...

GetHuman866859's customer service issue with Target from July 2018

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The issue in GetHuman866859's own words
Ive been a die hard Target customer for years. But after my experiance the last couple days I am rethinking my red card and interaction with target completely. *The closest target to me is over an hour away. I'm a mom I have to kids, I'm I'm college, sometimes the drive is just too much. So I love to utilize the online shopping option. That was until I order a pack n play. Then all of a sudden the pack n play after i already placed my order is all of a sudden unavailable and I'm put on a waitlist after receiving my confirmation order email and an arrival date and everything. *Basically the order I placed was never filled. So I called and explained and asked why I was allowed to order my item even though it was not in stock. The customer service rep explained that the store had to contact graco to get more items and my wait could be couple days to weeks maybe months he couldn't tell me exactly. So on the phone I had the rep order me a different pack n play for more money because I was desperate for one. After he placed this order for me, and gave me complementary Express shipping I was satisfied. Except for the fact that I was on the phone for over an hour and the rep could not cancel my original order. And I had to call back again the next day with a reference number and speak to someone else. But I was still happy they tried to rectify the order mishap.*But my happiness didnt last long. *The next day I get an email that my original order had magically appeared over night and was now on the way to me house. (Wtf?!) The same item that could take weeks to arrive. *So I called back again and used my reference number, and the lady I spoke too informed me that I could not cancel my second order that I ordered since my first item was not in stock (even tho they let me order it days prior) *So now I have * pack n plays headed to my house I've ended up paying *** for both and I am completely not happy. *Matched with the fact that target offeres "* day shipping" which is FAKE. *The tracking number they give you for two day shipping with UPS doesnt include that they take two days to arrive to you town, but then UpS transfers your package to the local post office. So they take two day to get you package to your town that's great. But the tracking number says delivered but in reality it isnt deliever to you. Its delievered to the post office and you wont get your iteam for another day or two. *All of the run around and back tracking and fake advertisement is beyond annoying. I've spend a total of two hours on the phone this week with target and nothing has been resolved. I STILL have two pack n plays coming to me, which I have to pay for, and will have to now pay back shipping when I try to return the second pack n play since the closest target is over an hour away. Plus I order a five pack of onesies on July *rd. Ot is now the July **th and I havent recieved them despite free * day shipping oh but my tracking number says delievered! Cause it is now in the hands of my local post office NOT me. *"Expect more, pay less" *Unless you expect your item to be delivered on time, to your door when the tracking number says it will be delivered. And don't always think when you order an item it'll actually be ordered either. Then when you order a replacement for that item the first item magically appears. And you end up with two cause they dont have control to cancel items. So much for being a respected red card holder.

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Target

Customer service issue
Reported by GetHuman866859
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 17 customers so far
Similar issue to 472 others
0 customers following this
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Timeline

GetHuman866859 started working on this issue
Jul 10th, 2018 4:23pm
GetHuman866859 shared this issue with friends on Facebook
Jul 10th, 2018 4:27pm
GetHuman866859 indicated the issue is not fixed yet.
Jul 10th, 2018 5:31pm
GetHuman866859 indicated the issue is not fixed yet.
Jul 10th, 2018 5:32pm
GetHuman866859 indicated the issue is not fixed yet.
Jul 10th, 2018 5:32pm
GetHuman866859 indicated the issue is not fixed yet.
Jul 10th, 2018 6:27pm
GetHuman866859 indicated the issue is not fixed yet.
Jul 11th, 2018 5:12am
GetHuman866859 indicated the issue is not fixed yet.
Jul 11th, 2018 7:23pm