First...I really like "my Target.**My brother had a terrible experience...and wanted me...

GetHuman-sheppjen's customer service issue with Target from July 2018

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The issue in GetHuman-sheppjen's own words
First...I really like "my Target.**My brother had a terrible experience...and wanted me to shsre it.**My brother...from NC....is relocating to Pensacola FL....He just returned from your Target store on Northeast Nine Mile, Pensacola, FL. (Phone ***-***-****). He came in so angry.**It was *:**pm today....there was a very long line of customers at two registers. My brother mentioned to a couple employees, who were standing around doing nothing, if they could open another register to help customers. They said they would work on it. Nothing happened.**Instead of poviding immediate customer service to those who needed it. (opening a third register). * The employees chose to stand around and not open another register. **My brother was beyond furious....left in anger...and told the employees to take a customer service class from Publix employees. He said he would never return.**He did say the floor staff was wonderful and very helpful....but those who could help at checkout had no interest in helping when he asked for it.**I do not want "my Target" to leave a bad taste to those who relocate or visit.**Please..in monthly staff mtgs...express the importance of customer service and provide help immediately if a customer asks for it.**Thank you

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Target

Customer service issue
Reported by GetHuman-sheppjen
Jul 6th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 461 others
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Timeline

GetHuman-sheppjen started working on this issue
Jul 6th, 2018 10:24pm

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