I ordered a furniture item online and accidentally selected a previous address I lived...

GetHuman3932564's Complaint issue with Target.com from November 2019

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Before contacting them, items GetHuman3932564 may need:
Order number, Billing address, and Email address on the account (if applicable)
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3932564's own words
I ordered a furniture item online and accidentally selected a previous address I lived at for delivery. After realizing this (just * hours later) I tried to change the address online where I was informed that the order was already processing so I could not change the address. On the target website it said to wait for the shipping number and to contact the carrier. The next day I received the shipping number and contacted fedex where I was informed that only the shipper can authorize an address change. Very frustrated I called target to get the address changed. I spoke on the phone for ** minutes while a target customer service rep “changed my delivery address”. Come to find out the delivery address was never even changed!! My package was delivered * hours away from my house. Now I am extremely frustrated and have to retrieve this myself. I am very disappointed in Targets customer service and will probably not be ordering anything online again. This is a very simple issue that could have been avoided if the information on how to change a delivery address was up to date on the target website.

GetHuman3932564 did not yet indicate what Target.com should do to make this right.

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Complaint issue
Reported by GetHuman3932564
Nov 13th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 482 others
0 customers following this


GetHuman3932564 started working on this issue
Nov 13th, 2019 8:17pm

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