This morning I was in the Hialeah fl store. I just finished in the changing room, walke...

GetHuman3778289's Complaint issue with from October 2019

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The issue in GetHuman3778289's own words
This morning I was in the Hialeah fl store. I just finished in the changing room, walked out the hall and slipped on the wet floor. There were employees cleaning and had left the floor wet. While I was on the floor where I fell, the employee chastised me in Spanish that I hadn’t seen the “wet floor single”. Not, “are you o.k.?” He seemed to think it was my fault that I didn’t see the sign that wasn’t even on the wet floor in question, but on the carpet next to it, out of a line of sight from the hall where the changing rooms are. I was upset at the attitude. I then hear him calling supervisors and tell them that I fell and didn’t see the sign, while showing them the caution sign that he now had in the proper place. So he was calling his boss to cover his behind, essentially lying. The camera on the wall will reflect his lie. And I while I don’t want to cause anyone trouble, I left the store angry with the staff involved. When someone is injured in your store, by employee oversight, I don’t think an apology is asking too much. Maybe because I am not Hispanic, I don’t warrant common courtesy. I think your staff needs some training on the proper way to address situations like this. They could also use some training on how to address people of non Hispanic decent.

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Complaint issue
Reported by GetHuman3778289
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1064 others
0 customers following this


GetHuman3778289 started working on this issue
Oct 16th, 2019 8:40pm