I placed an order for one Lodge cast iron skillet on September *. The order number is...

GetHuman-jcmorey's customer service issue with Target.com from September 2019

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The issue in GetHuman-jcmorey's own words
I placed an order for one Lodge cast iron skillet on September *. The order number is *************. For the charge of $**.** I used a Target Visa gift card ending in ****. I requested that the skillet be delivered to the Medford, MA Target store. On September * I received an email that stated "We’re sorry to inform you that we had to cancel an item from your order **************." Prior to that email I had seen a communication that the order was being sent to the Braintree, MA store which is about ** miles away (the Medford store is four blocks from my home). I don't recall requesting delivery to the Braintree store which would have not made sense.**On the same day as I placed the online order, I used the same Target Visa card at the Everett, MA Target to make a purchase. The balance on the card was $*.** which was credited against the purchase. The cashier offered to dispose of the now depleted Visa card, and I agreed. I have the cash register receipt from that transaction.**The issue is the whereabouts of the $**.** *that was debited from the Visa card at the time of order (and reflected in the remaining balance of $*.** that same day). The critical fact is that I am no longer in possession of the card ending in ****, and if the $**.** was subsequently charged back to the card I have no way of accessing it. Note, also, that I did not cancel my order *despite the incorrect pick-up point (I was going to notify you of this error but received the cancellation notice in the meantime).**The irony in this incident is that during this time the Medford store had three of the skillets in stock, one of which I purchased on September *.**So, my question is, how do I retrieve the $**.** debited to the Visa gift card which was discarded at the Everett, MA Target store?

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Customer service issue
Reported by GetHuman-jcmorey
Sep 10th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 922 others
0 customers following this


GetHuman-jcmorey started working on this issue
Sep 10th, 2019 8:14pm