Good morning. I recently purchased a Tracfone card to add minutes to my account from t...

GetHuman-sydro's Complaint issue with Target.com from May 2019

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The issue in GetHuman-sydro's own words
Add minutes to tracfone using a card purchased at Target. ... Good morning. I recently purchased a Tracfone card to add minutes to my account from the Target at Steelyard Commons in Cleveland, Ohio. When I tried to add the minutes, I got a message stating something was wrong with the card. The instructions on the Tracfone site stated I could find the PIN number printed on the receipt if I couldn't read it from the card itself. The PIN number was not printed on the receipt leading me to believe the card was not activated properly. I tried to return the card this morning and was told I could not. I tried to explain to them what Tracfone said about the PIN number being printed on the receipt but they told me I had to get with Tracfone. Tracfone told me there was nothing they could do as the card was not properly activated at the store and I had to go back to Target. The card is only valued at $** so it isn't an enormous loss. However, I want you to know that I do not think the clerks at this Target store know how to activate the Tracfone cards. I had twice before tried to purchase a one-year card to add minutes but each time the clerks told me the cards wouldn't ring up properly at the cash register. Please make sure all your clerks are properly trained.
I have been told two opposing ways to resolve the problem. Target said they couldn't help and I had to get back with Tracfone. Tracfone said the card wasn't activated properly and I had to go back to Target.
I want the clerks to be properly trained on activating a Tracfone card.
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Target.com

Tracfone Airtime minutes
Complaint issue
Reported by GetHuman-sydro
May 21st, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 723 others
0 customers following this

Timeline

GetHuman-sydro started working on this issue
May 21st, 2019 2:44pm
GetHuman-sydro indicated the issue is not fixed yet.
May 21st, 2019 7:01pm
GetHuman-sydro indicated the issue is not fixed yet.
May 21st, 2019 7:02pm
GetHuman-sydro indicated the issue is not fixed yet.
May 22nd, 2019 5:31pm
GetHuman-sydro indicated the issue is not fixed yet.
May 24th, 2019 3:42pm
GetHuman-sydro indicated the issue is not fixed yet.
May 24th, 2019 3:42pm

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