Order ************** arrived in makeshift wrap of cardboard and tape. Product box was s...

GetHuman-lisahirs's customer service issue with Target.com from October 2018

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The issue in GetHuman-lisahirs's own words
Order ************** arrived in makeshift wrap of cardboard and tape. Product box was smashed and covered in tape. This was to be a gift and is a collectible lego set. I filled out request for replacement on line and wrote out explanation but it did not appear to go through. Finally got message that damaged product can only be returned by mail. I called to tell them there is no box to return it in, just pieces of cardboard but person could not understand English. I thought that when replacement arrived I could use that box but they apparently won’t send a replacement until they receive the damaged one back. I need the replacement quickly as this is a gift. I should be able to take it to the store for return and they should send the replacement immediately so I have it in time. I thought you had improved your on-line shopping but I guess not.
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Target.com

Customer service issue
Reported by GetHuman-lisahirs
Oct 18th, 2018 - a mon ago
I have an issue with Target.com too
Fixed
Seen by 2 customers so far
Similar issue to 136 others
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Timeline
GetHuman-lisahirs started working on this issue
Oct 18th 5:32am
GetHuman-lisahirs indicated the issue is not fixed yet.
Oct 18th 5:32am