Having a severe problem with a return and Target’s handling of it. Original order was p...

GetHuman1309411's customer service issue with Target.com from October 2018

Help with my Target.com issue
The issue in GetHuman1309411's own words
Having a severe problem with a return and Target’s handling of it. Original order was placed Oct. *. The item in question was a Joy Lab top. I didn’t receive the item I ordered, I received some ugly Champion top, marked for clearance. I went online and initiated a return*exchange. Sent wrong item back, it’s now the UPS system. Kept checking “my account” on Target to see when I would receive the correct item. The status has not changed from “preparing’ since October *th. After several attempts at contact that went nowhere, I started a chat on the Target website last night. It took over and hour and was a complete waste of time. I was told that the correct item would NOT BE SHIPPED until the wrong item was received by Target. Do you understand *) YOU sent me the wrong item *) I already paid for it *) I gave your rep the tracking number for the return to prove it was on its way back to you, but NO. You will not ship the correct PAID FOR item until you physically receive the wrong item that was sent? Seriously?**The original order from Oct * is ************* . The ‘replacement’ order * is *****************. Email address on the account is *****@***.com
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Target.com

Customer service issue
Reported by GetHuman1309411
Oct 10th, 2018 - a mon ago
I have an issue with Target.com too
Fixed
Seen by 4 customers so far
Similar issue to 125 others
0 customers following this
Items needed
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Timeline
GetHuman1309411 started working on this issue
Oct 10th 3:41pm
GetHuman1309411 indicated the issue is not fixed yet.
Oct 10th 3:42pm