I go to a local taco Bell regularly, and lately my burritos have come with less and les...

GetHuman3369127's Complaint issue with Taco Bell from August 2019

Help with my Taco Bell issue
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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3369127's own words
I go to a local taco Bell regularly, and lately my burritos have come with less and less filling. Today I got three burritos, and let me tell you, I could take mouthfuls of pure tortilla she'll before I even got the stuff on the inside. And when I did, it was layered like a whole bite of tomato, a whole bite of bean* it was not good at all. I was disappointed with getting less for my money than usual. The man at the window told me that there were specific portion sizes and that he could not do anything about it. (Guess I would have to pay for more ingredients if I want a full burrito shell instead of half full?) And then when I got home I discovered cheese inside of two of the burritos. This has been an ongoing issue. For some reason, this specific store adds cheese to their pico. Even when I order it on the side there is clearly cheese in the pico cup. I am very allergic to dairy, and ought to be able to have pico without cheese. I'm not sure if taco Bell changed their recipe to include cheese, but this store seems to think so. It would be nice to see them trained in how to make foods, especially though that are "supposed to be " allergn free. I usually don't write such long complaints, but the attitude of the man in the drive was very aggressive and not helpful. He made me feel as though I should take the product even though I was unhappy with it. There is a good chance I am going to find the next closest taco Bell, or even switch to the local bueno, because it has gotten very lousy at this specific location (Sand Springs, Oklahoma) thank you very much, I hope these issues can be resolved.

GetHuman3369127 did not yet indicate what Taco Bell should do to make this right.

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Taco Bell

Complaint issue
Reported by GetHuman3369127
Aug 5th, 2019 - a year ago
Fixed
Seen by 5 customers so far
Similar issue to 2104 others
0 customers following this
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Timeline

GetHuman3369127 started working on this issue
Aug 5th, 2019 3:42am
GetHuman3369127 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 4:28am
GetHuman3369127 confirmed the issue is fixed. Hooray!
Aug 12th, 2019 4:49pm

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