I am a former employee of Taco Bell. The way I was fired was very unfair. There’s a lot...
GetHuman-starrcar's Complaint issue with Taco Bell from June 2019
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The issue in GetHuman-starrcar's own words
I am a former employee of Taco Bell. The way I was fired was very unfair. There’s a lot of other stuff a lot worse going on by other employees and they are still working there. First of all the employee Cecibel (Shift Leader) repeatedly has brought several employees to tears and hysterics due to the "work place violence of her attitude and downgrading.” According to OSHA Section *(a)(*) of the OSHA Act, or P.L. **-*** (the "General Duty Clause") provides that: "Each employer shall furnish to each of his employees employment and a place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees." ** U.S.C. ***(a)(*). Taco Bell is in violation of this fact accordingly. On several occasions Cecibel was very disrespectful to her employees to who she felt wasn't working or learning fast enough. These employees were new and having a hard time (without training) getting up to speed. Lee the general manager puts these employees to work without any training at all what so ever. She’s always complaining how slow people are. How do you expect people to learn if you don’t train them right? She is always calling these employees stupid and slow. Food was ripped or jerked out of their hands if they weren’t quick enough or folded a burrito correctly on the first try by the shift leader "Cecibel". She has degraded, put down, and generally talked to these employees poorly. You cannot expect someone to know how to do things if they haven’t been properly trained or had enough time to train to learn what they need to learn. You cannot train someone either by screaming at them all the time. None of the new employees are being asked to watch the videos until the last minute when expiration point is reaching. Absolutely no OSHA training. Several employees including myself have gone home with numerous burns because of improper training and lack of equipment. From my stand point Taco Bell is in gross violation of OSHA. Food used past it’s time or not cooked properly. Managers have to warm up meat in the oil because they don’t keep watch of how much they have in the heating cabinet. Tortillas not cooked properly by the manager Lee or Cecibel because they are worried about the speed more than the quality of the food. I had to tell Lee to stay of the steamer while I’m working on it. He tends to stick his hands and just take the tortillas without them being properly warmed. For me quality of the food is very important because I think about myself being served this food. I wouldn’t want no cold or incorrect made food handed out to me. Some of my team members said I cared too much because of how I would display my food and made sure everything was done right. Lee was not trained properly either for him to be a general manager. There’s a lot of things Roman the area coordinator is still training him on. I don’t think it’s fair that Lee held the position because of connections he had with other employees. A position should be earned and no given to because of connections. Lee feels just because he’s a general manager he is higher than every other employee. He feels he doesn’t have to do anything because he’s a general manager. I’m sorry but when we had Zack as general manager, he helped out with everything. When Zack arrived to the store, he would ask where we needed him and jump right to it. With Zack our store felt like a family was working there not everyone against each other. Lee is always saying if he is not mean and we like him, he is not doing his job. I’m sorry but you being an ignorant is not going to make your employees respect you. He would say his wife said “he’s to nice” I’m sorry but your wife has nothing to do with your job. Lee has also had his wife working at Tacobell a day they were short on employees on a night shift. His wife is not an employee at our Tacobell or any Tacobell at all. Another night we had three employees and Lee on top of the three. He wanted us to scrub the floors. The whole night he was mostly sitting in his office. Why couldn’t he scrub the floors or get on the line so the other employee scrub the floor? No we had to scrub the floor at the end of our shift and leave past our time we are scheduled. We already tired from making orders and doing everything we have to do when closing but yet we still need to scrub the floors. With Lee there is a team but him for himself. All he is worried about is his speed to get his bonus. He is downgrading and yelling at us about his time. If he would put enough employees and talk to us right, we wouldn’t have a problem helping him with the time. I feel him firing an employee because of his time for him moving slow was very unfair. The employee was great at the window, why not give him a chance there or even putting him on his shifts so he could work with him more on his speed? A person cannot be properly trained to be on the register or on line by themselves after a day or two. There’s several times we didn’t have what we needed and informed him of it but yet we wouldn’t get it till days later. Also why should the team members be the ones doing all training? We don’t mind helping here and there but when we have to be teaching every single thing then there’s a problem. We don’t get paid to trained and we have orders to worry about to be training at the same time. Lee told me as well if he didn’t like the employee he could get them fired. Which is very hateful. It’s not about you liking the employee. How can people respect you if you don’t? Lee is always telling the employees to go to **** and die. I’m sorry but is not something a manager should be saying. This was brought up to Roman and his response was “He’s just be sarcastic and joking. Don’t take it seriously.” If the employee doesn’t like it shouldn’t it be brought up to Lee’s attention to not be speaking that way? Every single customer that comes with a complaint he gives them free food because he doesn’t want any “loops.” These customers are going to notice this and come back the next day or have a family member come for them with a complaint. Lee is also very unfair there’s several employees that want more hours but yet he rather hire more people and cut hours to the employees he already has. He makes a lot of changes to the schedules with notifying anyone. All these complaints about Lee are not all of sudden because of the fact of me being fired because I know that’s what is going to be tried said. I tried to make these complaints to Roman but he didn’t ever have time. We had a mandatory rally which Roman was supposed to attend but yet he didn’t. Then when he does arrive he speaks with an employee about a situation that went on so we didn’t ever get the chance to speak with him. Other team members and myself tried talking to Roman but seems like our opinions doesn’t matter since we are just regular employees. What Roman and Lee don’t understand the regular employees make the store. If it wasn’t for regular employees there wouldn’t be a store running. At the end of the day you need regular employees to keep the store running. There’s also a lot of thieves at the store. That I’m aware of the employee I know that is stealing money is Ironesia but yet that’s not ever noticed. Discounts are given to certain people that shouldn’t be getting a discount. I feel like there needs to be better management. More cameras should be put up as well if you really want to know what’s going on. I am abhorred by Taco Bell's disgusting display of management at **** W. Holcombe Houston, Texas *****. I feel I was unfairly fired over a situation that wasn’t investigated throughly all the way first. It’s very unfair that the customers are always right. In my opinion customers are not always right especially if they are admitting to it. Honestly Tacobell all they care about is the customers and not the employees. Roman and Lee should have a little more respect for an employee that has always been there when needed. They had no value for me after working through my whole pregnancy up to a week before giving birth. Once I came back after maternity leave I picked up every shift that needed to picked up. Yet I make one mistake that I wasn’t heard out on and I was lying about everything. Obviously the shift leader and customer is saying the truth about everything. I think I had the right to be upset if this customer came with an attitude, degraded me, talked about my race and threatened me that she would shoot me if she had her gun on her. Of course though none of that matters because the only thing that matters are the customers right? I might have missed some things on this complaint and honestly the reason for submitting this complaint is for the sake of who were my team members. It would seem that in order to make a company truly great, you need to make your employees truly great! I understand this is fast food but this goes beyond monstrous! I expect to hear something from Taco Bell Corporate but if I don’t I understand, I just hope something is done for all the other team members working there.
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