I have been a loyal customer for well over ** years. When I went in this evening & was...

GetHuman-judi_w's customer service issue with Taco Bell from May 2019

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The issue in GetHuman-judi_w's own words
I have been a loyal customer for well over ** years. When I went in this evening & was waiting for my food after I had already paid a employee came to the window presenting a extremely rude and obnoxious attitude & said I needed to put out my cigarette out immediately or get out of his drive through. To elucidate the situation better my father has been dealing with a lot of health issues today we found out he has stage * Lung Cancer & most likely have a few months left with him. Due to his health it has been hard to find things he actually finds appetizing but we had found that Taco Bell was one of the very few things he found appetizing & could keep down. Even with this very stressful situation I had remained cordial until this employee decided being rude and chastising customers was part of his purview, at that point I explained if they felt this was an appropriate way to treat customers they needed to return my money & I would seek food elsewhere. It took * minutes to come back & tell me they needed my card again, minutes later a coworker asked if they did the refund & I hear it charged it again. I asked for my card back and said it needed fixed. If my purchase isn't refunded by the end of the day I will be Filing Complaint with the BBB, The District Manager, & The Regional Manager. I will also be leaving a review on YELP & Google as well as turning to social media and asking the *,*** friends on my Facebook, the **,*** followers I have on instagram, & the *,*** Friends on my Snapchat to also file reviews & show their disgust in the way they choose to treat people.
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Taco Bell

Customer service issue
Reported by GetHuman-judi_w
May 9th, 2019 - a mon ago
I have an issue with Taco Bell too
Not resolved
Seen by 3 customers so far
Similar issue to 1621 others
0 customers following this
GetHuman-judi_w started working on this issue
May 9th 5:48am
GetHuman-judi_w indicated the issue is not fixed yet.
May 13th 12:34am