I asked to order * caramel apple empanadas and wanted to place an additional order. The...

GetHuman-lmtchels's Complaint issue with Taco Bell from March 2019

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The issue in GetHuman-lmtchels's own words
I asked to order * caramel apple empanadas and wanted to place an additional order. The cashier said that Taco bell "does not have empanadas." I told her I could see on the menu that they did and I asked her "how long will it take to make them?" She responded with "** minutes maybe more". I told her that sounded incorrect and she responded by saying that I would have to come into the restaurant to order if I wanted to order. I asked to speak to the manager as I am handicapped and mobility is an issue. I waited * minutes at the drive thru speaker with no answer and the girl came back on and told me if I wanted to speak to a manager to pull up. I pulled to the service window. A boy opened the window with the female standing behind him and asked "what is the problem?". I repeated myself and while repeating what I had initially said the female stood behind him cutting me off and yelling that I was wrong and "I already told you that!" I said excuse me ma'am I am not talking to you anymore thank you and turned to the boy and said are you the manager? He said "No." I said I would like the manager and the name of the girl who was yelling and taking orders at the window. The boy said "I will not give you that information of her name." I asked for the third time at that point " I want to speak with your manager please. The manager Anastascia said the girls name was "Jane" and she was sorry As she was speaking, behind her the girl kept rolling her eyes and saying "yeah right". I then ordered and asked for a receipt but did the manager did not give me a receipt for the food I ordered. I asked two more times for a receipt and was ignored until I came in to wait for ** minutes and was told " the receipts in the bag". This was extremely disrespectful and rude I am appalled and as a ** year customer, I would have expected much better service. I would like a response. Thank you.*Chelsea Marion (***)***-********* Wintergreen lane **** *Bellingham WA *****

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Taco Bell

Complaint issue
Reported by GetHuman-lmtchels
Mar 27th, 2019 - 4 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 1322 others
0 customers following this


GetHuman-lmtchels started working on this issue
Mar 27th, 2019 11:39pm