The store on Sterling Ave, in Peoria, IL *****... Was unnecessarily rude about a change...
GetHuman1651187's customer service issue with Taco Bell from November 2018
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The issue in GetHuman1651187's own words
The store on Sterling Ave, in Peoria, IL *****... Was unnecessarily rude about a change in the online order drive thru pick up system. They started demanding I have a code, which I'd never needed before. I'm frantically checking all my email accounts and getting flustered by the ever growing line of hungry customers behind me. So I ask if they want me to pull up to the window. More attitude. They withheld my food, letting it get cold and hard while they continue to give me grief over a code. The transaction had already been processed by my bank and posted to my account. Why would a random stranger come pick up my order? Why so much security over my quesadilla?? Good lord! Warn folks about policy and procedure updates and make sure your staff is equipped to politely inform your guests about new rules! I will not be coming back to this establishment. Such a shame that you are willing to let a few young managers and drive thru employees run off loyal customers because of a new fine print rule.
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