Refund refusal despite not able to make what we paid for.

GetHuman1642853's customer service issue with Taco Bell from November 2018

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The issue in GetHuman1642853's own words
Today November **, **** at **:**am my daughter and I visited store number ****** in Homosassa, Florida for lunch. We ordered two * packs of the rolled chicken at $*.** each. We also ordered other items that are non essential to what occurred that has resulted on my filing a complaint this evening. We received one order of the rolled chicken * pack and were told it would be a few minutes for the rest as they were having issues with the equipment used to make them.**At **:** pm I went to the counter after ** minutes of still not getting the remainder of our order and was told the equipment still was not working. We were asked if we wanted something else instead and we did not and just asked for a refund for the missing item they could not deliver. I was told i could not have my money back and i had to order something else. I again aaked for my money back and was outright refused and again told i can not have a refund despite paying for and not receiving the item i purchased. Again being told I had to get something else. Sorry that is bait and switch and I am not happy. After approximately ** minutes of discussion and ** minutes after our initial order and long after we finished the meal items that were delivered the equipment was apparently operational again and although we no longer desired it were give the * pack of rolled chicken.**This is absolutely the worst experience I have ever had at Taco Bell and will not visit again after the treatment and refund refusal which basically equates to theft and forced purchasing against my will.**Order number ******
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Taco Bell

Customer service issue
Reported by GetHuman1642853
Nov 28th, 2018 - 9 mons ago
I have an issue with Taco Bell too
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Seen by 6 customers so far
Similar issue to 509 others
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GetHuman1642853 started working on this issue
Nov 28th, 2018 3:14am