We ordered the rolled chicken combo and did not receive the cheese dipping sauce it was...

GetHuman-rniwata's customer service issue with Taco Bell from November 2018

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The issue in GetHuman-rniwata's own words
We ordered the rolled chicken combo and did not receive the cheese dipping sauce it was supposed to come with. We didn’t realize we didn’t get the sauce until we got home. We decided to go back to the store to get the sauce, and were told that the store was out of nacho cheese and it would take ** minutes to be ready. I was upset that I drove all the way back only to find out that the reason I didn’t get my sauce was because they didn’t have it, and they said nothing. I would’ve been happy to choose a different sauce if they were honest and told me upfront that they were out of cheese. Saying nothing and leave no sause was not happy for us. And second time when we revisited to get the sause, we heard no apologies but indifferent customer service. Hope you guys take this seriously. Thanks
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Taco Bell

Customer service issue
Reported by GetHuman-rniwata
Nov 25th, 2018 - 10 mons ago
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Seen by 4 customers so far
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GetHuman-rniwata started working on this issue
Nov 25th, 2018 7:15am