I walked in to Taco Bell last Thursday night at *:**PM after a terrible day at work. I...

GetHuman-mrakos's customer service issue with Taco Bell from October 2018

2 views | 284 similar | 0 following
Help with my Taco Bell issue
Next: our robot will wait on hold for GetHuman-mrakos to get a Taco Bell rep on the line!
Always use the GetHuman Phone to call Taco Bell. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-mrakos's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-mrakos may need:
Email, Phone Number, Name, Home and Billing Address, Address of Taco Bell, Manager of Taco Bell, and Employee Name
The issue in GetHuman-mrakos's own words
I walked in to Taco Bell last Thursday night at *:**PM after a terrible day at work. I asked Victoria if I could get both hard and soft shell tacos in your Taco Party Pack. She said Yes. I proceeded to order * soft and * hard shell tacos. After putting the order in the computer, she told me that there would be an extra charge for the soft shell tacos. Being tired from the day, I said OK. As I was waiting for my $**.** order to be prepared, I studied the overhead menu board to pass the time. Under Party Packs is listed:*Taco Party Pack*Any Combination*of ** Tacos*Crunchy Tacos *** Cal. each*Soft Tacos *** Cal each*I called the cashier Victoria back to the counter and asked her why I was getting charged an additional $*.** for my soft shell tacos when it says that I can get "Any Combination" on the menu board? She said that the extra charge was a corporate charge? What? I explained that she was charging me an extra charge that shouldn't have, according to the menu board. She said there was nothing she could do about it. Frustrated, I asked to speak with a manager. Kevin eventually came to the counter to hear me out and he too said it was a corporate charge and that there's nothing that HE could do about it? I just stood there and shook my head and said to both Kevin and Victoria, "Guys.....this is wrong" I continued to wait for my food and studied the menu further. A Soft shell taco is listed for $*.** and a hard shell is $*.**, ** cents difference. Where did they get $*.** for * soft shell upgrades, ** cents difference each? Two problems: *) Blatant false advertising* charging for something that is supposed to be included in the price to begin with, and *) No one did a single thing to appease me, other than coming up with some bogus corporate excuse? I took my phone out of my pocket and took multiple pictures of your menu board. I also have my receipt in hand. I would send attachments with this email but there isn't that option. I have been going to Taco Bell since I was a kid. Being ** years old, I'm hesitant to walk through your doors again. I'll let you decide on how you would like to resolve this situation. My receipt has the following info on it:*Taco Bell ******** S Weber Rd*Romeoville, IL ******Date ********** Time *:**:**PM*Order ********Cashier Victoria*Total $**.****I can't always answer my phone but if you'd like to discuss the matter in greater detail, I more than welcome your call at ***-***-**** **Thanks for hearing me out. Mike Rakos

GetHuman-mrakos did not yet indicate what Taco Bell should do to make this right.

How GetHuman-mrakos fixed the problem

We are waiting for GetHuman-mrakos to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Taco Bell's attention and get better help faster. Tap below to get started.
Having Taco Bell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mrakos fixes it.
This email address isn't valid

Taco Bell

Customer service issue
Reported by GetHuman-mrakos
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 284 others
0 customers following this


GetHuman-mrakos started working on this issue
Oct 22nd, 2018 7:23pm