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GetHuman847110's customer service issue with TXU Energy from July 2018

Help with my TXU Energy issue
The issue in GetHuman847110's own words
Enhancements for customers qualifying under existing PUC rules*TXU Energy will allow customers designated as low-income, ill or disabled, or who are at least ** years of age and who qualify for a deferred payment plan under the Public Utility Commission of Texas (PUC) customer protection rules to continue to receive electric service by paying ** percent of their total outstanding balance of electric charges, with the remaining balance to be paid in equal installments over the next five billing cycles (typically, balances must be paid in three billing cycles). ... Enhancements for customers qualifying under existing PUC rules*TXU Energy will allow customers designated as low-income, ill or disabled, or who are at least ** years of age and who qualify for a deferred payment plan under the Public Utility Commission of Texas (PUC) customer protection rules to continue to receive electric service by paying ** percent of their total outstanding balance of electric charges, with the remaining balance to be paid in equal installments over the next five billing cycles (typically, balances must be paid in three billing cycles). IVE CALLED * TIMES ABOUT THIS AND EACH AGENT IVE SPOKEN WITH HAS NO IDEA WHAT IM TALKING ABOUT COULD I PLEASE HAVE A CALL BACK FROM SOMEONE WHO IS FAMILIAR WITH THIS GIVE ME A CALL BACK. I WOULD LIKE TO QUALIFY FOR IT. I HAVE NO INCOME, PENDING DISABILITY APPEAL, ON OXYGEN @ HOME. I HAVE HEART FAILURE AND COPD. I DO HAVE CRITICAL CARE STATUS APPROVAL. MY NUMBR IS (***)***-*****THANK YOU.* JASON CRUZ
Enhancements for customers qualifying under existing PUC rules*TXU Energy will allow customers designated as low-income, ill or disabled, or who are at least ** years of age and who qualify for a deferred payment plan under the Public Utility Commission of Texas (PUC) customer protection rules to continue to receive electric service by paying ** percent of their total outstanding balance of electric charges, with the remaining balance to be paid in equal installments over the next five billing cycles (typically, balances must be paid in three billing cycles).
Someone familiar with the program to call me back
I expected agents that werre familiar with all the programs that the company they work for offers its customers
Yes I've called * times already
I have an issue with TXU Energy too
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TXU Energy

Electric
Customer service issue
Reported by GetHuman847110
Jul 3rd, 2018 - 10 mons ago
I have an issue with TXU Energy too
Fixed
Seen by 8 customers so far
Similar issue to 168 others
0 customers following this
Items needed
PIN on Account
Account Holder Name
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Account Number
Timeline
GetHuman847110 started working on this issue
Jul 3rd, 2018 7:50pm
GetHuman847110 indicated the issue is not fixed yet.
Jul 3rd, 2018 9:55pm
GetHuman847110 indicated the issue is not fixed yet.
Jul 4th, 2018 9:26pm
GetHuman847110 indicated the issue is not fixed yet.
Jul 4th, 2018 9:28pm
GetHuman847110 indicated the issue is not fixed yet.
Jul 4th, 2018 9:29pm
GetHuman847110 indicated the issue is not fixed yet.
Jul 4th, 2018 9:30pm