I couldn’t logon to my account to make payment

GetHuman633963's customer service issue with TXU Energy from April 2018

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Help with my TXU Energy issue
Before contacting them, items GetHuman633963 may need:
PIN on Account, Account Holder Name, Phone Number, Email on Account, Billing Address, Last 4 of Social Security, and Account Number
GetHuman633963's next move: have a TXU Energy rep call.
Always use the GetHuman Phone tocall TXU Energy. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman633963's own words:
The problem I ran into: I couldn’t logon to my account to make payment
I trust that TXU Energy will make this right and come up with a resolution that is fair.
Help with my TXU Energy issue
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TXU Energy

Customer service issue
Reported by GetHuman633963
Apr 27th, 2018 - 3 mons ago
I have an issue with TXU Energy too
Not resolved
Seen by 2 customers so far
Similar issue to 209 others
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Timeline
GetHuman633963 started working on this issue
Apr 27th 12:49pm