I receive a e-mail from *****@***.com saying and may i do copy*paste "TV License *We're...

GetHuman-brunombe's customer service issue with TV Licensing (UK) from January 2019

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The issue in GetHuman-brunombe's own words
I receive a e-mail from *****@***.com saying and may i do copy*paste "TV License *We're sorry to let you know that the TV License could not be automatically renewed.*Something's gone wrong with your payments. *As we couldn't take the latest payment from your bank account, this amount will also need to be paid when you set up your new Direct Debit.*Remember, if you don't keep up with your payments, we may be forced to cancel your license or pass your details to a debt collection agency.*To change your payment method, have a look at all your options.*So, all you need to do is make sure there's enough money in your account.*Or , if you prefer to pay the missed amount now, you can sign in online and pay using your debit or credit card.*While you're signed in, please make sure we have your correct bank details. *SET UP YOUR NEW DIRECT DEBIT NOW. * *This is an automatically generated email.*Please do not reply as the email address is not monitored for received mail. *TV Licensing UK plc. ******* **Best Regards,**The TV Licensing Energy Team**"**So is the first time i even know about this company. *I do not have anything in my name related to that. *I don't even live in my own house like * years already. **Can someone explain what is happening here?
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TV Licensing (UK)

Customer service issue
Reported by GetHuman-brunombe
Jan 15th, 2019 - 9 mons ago
I have an issue with TV Licensing (UK) too
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Jan 15th 7:08pm