I bought my first pair of toms * weeks ago and was super excited. I saved money for * m...

GetHuman-kaytri's Complaint issue with TOMS from September 2020

Help with my TOMS issue
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Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-kaytri's own words
I bought my first pair of toms * weeks ago and was super excited. I saved money for * months to get them as I'm a single parent. They are super cute and fit perfectly in the store. I'm a size ** shoe and bought a size **. I wore them * days straight and on the second day they were so loose by the *rd day it was like I was wearing clown shoes they were so big. I looked online and at your website and nowhere do you say that you should size down when buying toms. Because I wore the shoes, I cant return them for a smaller size. I would literally have to go down a whole shoe size for them to fit. This was your statement "Your TOMS* Shoes will most likely stretch slightly with use. They should fit snugly out of the box with your toes touching the end. After a few hours of wearing, they will likely stretch slightly to conform to your feet. Frequently Asked Questions * TOMS" However this was not the case for me. They fit snuggly in store and after * days of wear they are a size too big for me. I've never emailed a company like this but I feel like you should have to let customers know that your shoes can stretch quickly to a size that is unwearable.

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TOMS

Complaint issue
Reported by GetHuman-kaytri
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 148 others
0 customers following this

Timeline

GetHuman-kaytri started working on this issue
Sep 26th, 2020 10:07pm
GetHuman-kaytri shared this issue with others over email
Sep 26th, 2020 10:09pm