I ordered a gift card to be delivered immediately for a birthday* over ** hrs later, al...

GetHuman5226234's Complaint issue with TOMS from September 2020

Help with my TOMS issue
The issue in GetHuman5226234's own words
I ordered a gift card to be delivered immediately for a birthday* over ** hrs later, although I did receive an acknowledgment email from Tom's, the card had not been delivered. After over * hrs on the phone with them, where they did try to resend, it still would not come through. Got sent to a supervisor, Brian S., who was very rude and told my husband he "had ** seconds to voice his complaint" the issue was not resolved. At this point asked for my money back and was told they "couldn't do that" now. Just want my $*** back and no more contact with this company. My order * was TU********. Thank you. Linda Marsh

GetHuman5226234 did not yet indicate what TOMS should do to make this right.

How GetHuman5226234 fixed the problem

We are waiting for GetHuman5226234 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common TOMS customer problems.
How Do I Track My Toms Order?How Do I Track My Toms Order?
Do you have a customer issue as well?
We can help you get TOMS's attention and get better help faster. Tap below to get started.
Having TOMS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

TOMS

Complaint issue
Reported by GetHuman5226234
Sep 3rd, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 129 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman5226234 started working on this issue
Sep 3rd, 2020 1:49am
GetHuman5226234 indicated the issue is not fixed yet.
Sep 3rd, 2020 1:50am
GetHuman5226234 indicated the issue is not fixed yet.
Sep 3rd, 2020 1:50am
GetHuman5226234 indicated the issue is not fixed yet.
Sep 3rd, 2020 1:50am
GetHuman5226234 indicated the issue is not fixed yet.
Sep 3rd, 2020 1:50am
GetHuman5226234 shared this issue with your circles on Google+
Sep 3rd, 2020 1:50am