Hello,*I place an order ************ but I did not sign into an account when I placed t...

GetHuman-pollyro's customer service issue with TOMS from December 2018

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The issue in GetHuman-pollyro's own words
Hello,*I place an order ************ but I did not sign into an account when I placed the order (I forgot I had previously set up one). I need to return the products because they don't fit. It told me to set up an account and when I put in my email address it said I already had an account. But my current order that I want to return isn't there, because I didn't use the account when I ordered this order. I can't set up a new account, because my email address is already used. How do I get around this loop and print the return label?*Thank you,*Polly Robertson
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Customer service issue
Reported by GetHuman-pollyro
Dec 1st, 2018 - 6 mons ago
I have an issue with TOMS too
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Seen by 4 customers so far
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GetHuman-pollyro started working on this issue
Dec 1st, 2018 12:05am
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Dec 1st, 2018 12:05am