I wanted to buy * pairs of shoes, but after I placed my order, next window was the home...

GetHuman-cimartel's customer service issue with TOMS from November 2018

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The issue in GetHuman-cimartel's own words
I wanted to buy * pairs of shoes, but after I placed my order, next window was the home window. No confirmation page or email. But what really horrified me was that I called Toms customer service and got the automatic message that my waiting period to get a representative was more than ** minutes. Since I couldn't believe it, I waited * hours and called again. Same message. I will never buy anything from a website where I have to wait more than ** minutes to talk to a representative. Please try to keep up with the rest of retail websites (Nike, amazon, expedia, etc).
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TOMS

Customer service issue
Reported by GetHuman-cimartel
Nov 29th, 2018 - 9 mons ago
I have an issue with TOMS too
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Seen by 7 customers so far
Similar issue to 139 others
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Timeline
GetHuman-cimartel started working on this issue
Nov 29th, 2018 4:49pm