I wanted to buy * pairs of shoes, but after I placed my order, next window was the home...

GetHuman-cimartel's customer service issue with TOMS from November 2018

139 similar
0 following
Help with my TOMS issue
First: share to improve GetHuman-cimartel's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-cimartel got the right customer help using our suggestion.
Before contacting them, items GetHuman-cimartel may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-cimartel's own words
I wanted to buy * pairs of shoes, but after I placed my order, next window was the home window. No confirmation page or email. But what really horrified me was that I called Toms customer service and got the automatic message that my waiting period to get a representative was more than ** minutes. Since I couldn't believe it, I waited * hours and called again. Same message. I will never buy anything from a website where I have to wait more than ** minutes to talk to a representative. Please try to keep up with the rest of retail websites (Nike, amazon, expedia, etc).
GetHuman-cimartel did not yet indicate what TOMS should do to make this right.
I have an issue with TOMS too
How GetHuman-cimartel fixed the problem
We are waiting for GetHuman-cimartel to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TOMS's attention and get better help faster. Tap below to get started.
Having TOMS issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cimartel fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-cimartel
Nov 29th, 2018 - 9 mons ago
I have an issue with TOMS too
Not resolved
Seen by 7 customers so far
Similar issue to 139 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-cimartel started working on this issue
Nov 29th, 2018 4:49pm