I placed an order for waterproof navy suede women’s summit boots on mon**nd October. Th...

GetHuman-iamcd's customer service issue with TOMS from October 2018

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The issue in GetHuman-iamcd's own words
I placed an order for waterproof navy suede women’s summit boots on mon**nd October. Then received an email saying that the order had been cancelled and that I needed to contact my bank. I had a lengthy conversation with my bank who looked into several reasons why the payment could have been bounced back all concluding in the error not being on my part. I then rang your customer service who told me that it was definitely a bank issue and that I’d probably got my address wrong. Finally I went on your website to try re-ordering to find that the boots are no longer on the website. Please can you tell me why your company thinks it’s acceptable to send me and several other people on a wild goose chase to figure out what went wrong with this order when the email could actually let me know the truth that the item is out of stock in the first place. This is very disappointing.

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TOMS

Customer service issue
Reported by GetHuman-iamcd
Oct 23rd, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 27 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-iamcd started working on this issue
Oct 23rd, 2018 8:39am
GetHuman-iamcd indicated the issue is not fixed yet.
Oct 23rd, 2018 8:39am

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