I have shopped your stores for many years & have always enjoyed the bargains When visit...

GetHuman-yvnjacob's customer service issue with TJ Maxx from September 2020

Help with my TJ Maxx issue
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The issue in GetHuman-yvnjacob's own words
I have shopped your stores for many years & have always enjoyed the bargains When visiting my family in Arizona, I always made several trips to your Homegoods store & was so thrilled when they opened a store in Lynnwood, WA*Yesterday I purchased a couple of salon shampoos*First purchase paid cash-second one I wrote a check*Salesclerk told me my check was declined*I was so surprised--I have never had checks declined , have great credit--I told her there must be a mistake*She called this Sycergy check co , they declined again*I asked clerk to call my bank to verify funds she said not your store policy*Salesgirl gave me phone * for this company*I gave your clerk a Visa-- but was not happy because I had just paid off all cards a few days ago & did not want to use cards*I called this check writing company to resolve--they were rude & could not tell me why my check was declined. I asked to speak to a supervisor--who was worse*I retired from a wonderful retail company where there customer service is used as a model for other big successful companies Your clerks were polite & gracious--but in the end cannot take it upon themselves to make a customer happy*I like your store--but feel who you partner up with is a huge thorn--I hope you guys care enough to look into this

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TJ Maxx

Customer service issue
Reported by GetHuman-yvnjacob
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 230 others
0 customers following this

Timeline

GetHuman-yvnjacob started working on this issue
Sep 25th, 2020 7:08pm
GetHuman-yvnjacob indicated the issue is not fixed yet.
Sep 25th, 2020 11:29pm
GetHuman-yvnjacob shared this issue with others over email
Sep 25th, 2020 11:30pm
GetHuman-yvnjacob indicated the issue is not fixed yet.
Sep 25th, 2020 11:31pm
GetHuman-yvnjacob indicated the issue is not fixed yet.
Sep 26th, 2020 2:15pm