I was in your store in Laredo Texas were I was going to buy two pair of sunglasses for...

GetHuman-memejrhu's Complaint issue with TJ Maxx from July 2020

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The issue in GetHuman-memejrhu's own words
I was in your store in Laredo Texas were I was going to buy two pair of sunglasses for my wife , the lady in the jewelry department show them to me, she did an amazing job with me really help full on showing the sunglasses I ask the lady if they came with the case and she mention to me that they came with it, once I got to the cashier that's were I had my worst experience in your store. As she was ringing the items the cashier (Xcochitl) ask me if they came with the case and I said yes that what they told me, another cashier over hear the conversation and she said that they came together sunglasses and case , the cashier ignore her and started talking on the radio about them . At that moment I ask her what was the problem and she said that they was not a price on the case and that she need them to charge the cases I ask her why that they already mention to her that they came together , she ignore me and continued talking to the radio, at that moment I got upset and told her that I did not wanted to take items anymore to cancel my purchase I got offended by the way she answer me with no customer service at all and with berry little education, I ask to speak with a manager and they told me that she was in a meting I keep asking to speak with someone in charge of the floor and that they was no one available to take my complain, I waited for and answer more then ** minutes at that point I got more upset and just ask for the **** number to call in and give my complain again I waited more then five minutes and one of the cashier was talking to the manager at that time a older lady with glasses at that point of me waiting another cashier came to me and ask me that it would be fine to take the sun glasses with the case for the same price I mention her that i did not wanted to take them anymore, I got more upset cause your manager refuse to talk to me she never show up and to talk to me. What kind of management do you have that can take time to talk to a customer , what I ask was for the customer service line or phone number witch i never got I got a *** *** ** ** with a name of a person Santos Salinas I don't know if that the manager name or what . Out of the ** years or so that your store has been here in Laredo Texas i never had any issues that's were my wife do her shopping for her work and house items. Hopefully you do something about my complain and explain to your manager the importance that is actually taking care of your customer , they are several more stores here in Laredo that we can go and shop at but we choose your store the least she can do is talk to a customer about a complain here is my info in case you need it Phone (***)***-**** and my name is Manuel Hurtado

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TJ Maxx

Complaint issue
Reported by GetHuman-memejrhu
Jul 10th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 251 others
0 customers following this

Timeline

GetHuman-memejrhu started working on this issue
Jul 10th 8:36pm