Hello, I shop at the Medford, OR TJ Maxx and several of the stores within a five hour d...

GetHuman-sandyebm's Complaint issue with TJ Maxx from October 2019

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The issue in GetHuman-sandyebm's own words
Hello, I shop at the Medford, OR TJ Maxx and several of the stores within a five hour drive as I travel a lot for work. I am a Rae Dunn enthusiast and love that your stores (Marshall’s and Homegoods included) offer her items at a discount. However, at the Medford location there is a female employee, I assume to be a part of management, that will only bring out the new tank’s items for a few moments each day and stands and watches what you select off the cart before telling you that you can have no more items. I get more items at my store than my best friend in Washington gets so I try to buy two of everything so I can give her each item as well. This manager will only allow you one and a max of three different items no matter how many there are on the cart, and it is not because there are so many people in line waiting to grab the items. I have been to many stores where that is the case in the mornings before open where several people are waiting to see what was brought in on the previous days truck, and even those stores do not guard the Rae Dunn sections or limit your purchases. I do know from other employees at this location that this associate does personally collect Rae Dunn, so I am assuming she limits the purchase to guarantee she can get the items when she is off shift. I asked two associates if she herself purchased the items and they said many times she has a friend come in and buy the items. After speaking to multiple other locations, I know that this is against policy as an associate isn’t even supposed to hold a RD item for a customer let alone alert a customer that a specific item is in stock. I do understand the high demand for Rae Dunn and the hassle it causes some stores, but why is the customer being punished? Please address this location! *Sincerely,*A disheartened Rae Dunn lover

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TJ Maxx

Complaint issue
Reported by GetHuman-sandyebm
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1398 others
0 customers following this

Timeline

GetHuman-sandyebm started working on this issue
Oct 19th, 2019 8:32pm
GetHuman-sandyebm indicated the issue is not fixed yet.
Oct 20th, 2019 6:46am
GetHuman-sandyebm indicated the issue is not fixed yet.
Oct 20th, 2019 7:02am

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