Received wrong item

GetHuman3795540's customer service issue with TJ Maxx from October 2019

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The issue in GetHuman3795540's own words
To get the product i ordered. ... I ordered an RD pottery online. When I received the package it upset me. They sent me two wrong packages with different transactions. I called the customer service if they can help and send me the correct item I ordered. I told them I can send it back the items because it's not what I like and order. I asked them if they can substitute a similar item I will reconsider. But did not really given me an option. But instead, offer me a refund. Well, I did not say about a refund, I want them to re-send me a correct item. I wish they more helpful about it.
This was especially frustrating because they sent me the wrong items.
Not sure, I'm open to suggestions.
Because im loyal.
I called and talked to customer service but they were not helpful.
How GetHuman3795540 fixed the problem

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TJ Maxx

Raedunn Pottery
Customer service issue
Reported by GetHuman3795540
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1397 others
0 customers following this

Timeline

GetHuman3795540 started working on this issue
Oct 19th, 2019 8:29pm
GetHuman3795540 indicated the issue is not fixed yet.
Oct 19th, 2019 8:55pm
GetHuman3795540 indicated the issue is not fixed yet.
Oct 19th, 2019 8:55pm
GetHuman3795540 indicated the issue is not fixed yet.
Oct 19th, 2019 8:55pm
GetHuman3795540 indicated the issue is not fixed yet.
Oct 19th, 2019 8:55pm
GetHuman3795540 indicated the issue is not fixed yet.
Oct 19th, 2019 8:55pm