I shopped at the TJ Maxx store in Pittsfield, MA today (*******). I spent over an hour...

GetHuman-huntatth's Complaint issue with TJ Maxx from May 2019

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The issue in GetHuman-huntatth's own words
I shopped at the TJ Maxx store in Pittsfield, MA today (*******). I spent over an hour and a half shopping for clothing and trying things on. When I went in the fitting room, the Sales Clerk assured me that my additional items that I needed to try on, as well as things I had previously tried on and was planning to purchase would be safe in my shopping cart and be there when I came out. When I came out, my cart was gone and another sales clerk had taken my cart and put all of my things away, back on the racks! I am so frustrated and upset! I tried looking for some of the things, but could not find them, it was like looking for a needle in a haystack. Such a waste of my time picking things out in my size, only to have them gone! The store management and fitting rooms’ staff must instititute a system where customers items are not at risk of disappearing while you’re in the fitting rooms trying things on! I have never had this happen in any other store. So disappointed with my shopping experience at TJ Maxx today in Pittsfield, MA. **Sincerely, **Sally Hunt**** North State Road*Cheshire, MA ******Home: (***) ***-*****Cell: (***) ***-*****E-Mail: *****@***.com

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TJ Maxx

Complaint issue
Reported by GetHuman-huntatth
May 19th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1100 others
0 customers following this

Timeline

GetHuman-huntatth started working on this issue
May 19th, 2019 8:54am
GetHuman-huntatth indicated the issue is not fixed yet.
May 19th, 2019 3:24pm