Item *: ************This item is being advertised for different prices based on size.Si...

GetHuman2768299's customer service issue with TJ Maxx from April 2019

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Help with my TJ Maxx issue
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The issue in GetHuman2768299's own words
make a purchase ... Item *: ************This item is being advertised for different prices based on size.Size *-*.* is priced at $** while size ** is priced at $**.**. I contacted TJ Maxx customer service and I was told by one of the mangers (Brandy) that this is a computer glitch and that this will be rectified. I asked if I could purchase the item and then be reimbursed but, i was told no reimbursement would be made if purchase for **.**. This is unfair and I would like to have this issue addressed, so i can make this purchase at the price it should be like the other sizes.
This was especially frustrating that one size cost more than the other, and then expressing this is a glitch in the system but not sure when will be rectified, but if i want the item i should purchase for the error price of $**, plus shipping and tax brought the total to $**. And I had just placed an order a day before this.
The could have simply allowed me to purchase the item and reimburse me the difference. Or simply do a price adjustment! Like my goodness, they admitted this is a glitch in the system.
I have shopping at TJMAXX for soooooo long especially online.
I've called, and this is still left unresolved.
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TJ Maxx

website
Customer service issue
Reported by GetHuman2768299
Apr 18th, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 987 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman2768299 started working on this issue
Apr 18th, 2019 12:10pm
GetHuman2768299 indicated the issue is not fixed yet.
Apr 18th, 2019 12:12pm
GetHuman2768299 indicated the issue is not fixed yet.
Apr 21st, 2019 5:07am
GetHuman2768299 indicated the issue is not fixed yet.
Apr 21st, 2019 5:07am
GetHuman2768299 indicated the issue is not fixed yet.
Apr 21st, 2019 5:07am
GetHuman2768299 indicated the issue is not fixed yet.
Apr 21st, 2019 5:08am

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