I purchased a Micheal Kors purse on ******* from TJMaxx in Kentucky. I carried the pur...

GetHuman2617910's customer service issue with TJ Maxx from March 2019

Help with my TJ Maxx issue
The issue in GetHuman2617910's own words
I purchased a Micheal Kors purse on ******* from TJMaxx in Kentucky. I carried the purse for * days and decided I didn’ like the fact it didn’t have a zipper on top of it. When I tried to EXCHANGE it the manager refused. She said it was worn and smelled like food. She said it was not “square” like it was when I bought it, and said it was worn. I never carry food in my purse (there was NO food in the purse) and I still can’t find where the purse is worn. The purse was not as “square because I removed the paper inside. The associate was rude and unprofessional and refused to exchange even though I had the receipt and the tags that was on the purse. I had removed the paper to carry the purse for all of three days. I will never shop at TJMaxx again.
GetHuman2617910 did not yet indicate what TJ Maxx should do to make this right.
I have an issue with TJ Maxx too
How GetHuman2617910 fixed the problem
District Manager “Steve” was soooo polite and professional. He was more than willing to help me. I was able to re-solve the issue and walk away happy. Thank you Steve
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TJ Maxx

Customer service issue
Reported by GetHuman2617910
Mar 28th, 2019 - a mon ago
I have an issue with TJ Maxx too
Fixed
Seen by 7 customers so far
Similar issue to 912 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman2617910 started working on this issue
Mar 28th 5:39pm
GetHuman2617910 confirmed the issue is fixed. Hooray!
Mar 29th 11:06pm