I purchased a Micheal Kors purse on ******* from TJMaxx in Kentucky. I carried the pur...

GetHuman2617910's customer service issue with TJ Maxx from March 2019

Help with my TJ Maxx issue
The issue in GetHuman2617910's own words
I purchased a Micheal Kors purse on ******* from TJMaxx in Kentucky. I carried the purse for * days and decided I didn’ like the fact it didn’t have a zipper on top of it. When I tried to EXCHANGE it the manager refused. She said it was worn and smelled like food. She said it was not “square” like it was when I bought it, and said it was worn. I never carry food in my purse (there was NO food in the purse) and I still can’t find where the purse is worn. The purse was not as “square because I removed the paper inside. The associate was rude and unprofessional and refused to exchange even though I had the receipt and the tags that was on the purse. I had removed the paper to carry the purse for all of three days. I will never shop at TJMaxx again.

GetHuman2617910 did not yet indicate what TJ Maxx should do to make this right.

How GetHuman2617910 fixed the problem
District Manager “Steve” was soooo polite and professional. He was more than willing to help me. I was able to re-solve the issue and walk away happy. Thank you Steve
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TJ Maxx

Customer service issue
Reported by GetHuman2617910
Mar 28th, 2019 - 4 years ago
GetHuman2617910 shared how to fix
Seen by 26 customers so far
Similar issue to 912 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman2617910 started working on this issue
Mar 28th, 2019 5:39pm
GetHuman2617910 confirmed the issue is fixed. Hooray!
Mar 29th, 2019 11:06pm

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