Dear Customer Refund Manager,**First of all, I wish TJ Maxx's prosperity. I am TJ who l...

GetHuman-mykor's customer service issue with TJ Maxx from February 2019

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The issue in GetHuman-mykor's own words
Dear Customer Refund Manager,**First of all, I wish TJ Maxx's prosperity. I am TJ who lives in Korea.*Because not only my name is similar to your shop but also I used TJ Maxx frequently when I lived in the U.S. for three years in early ****, I have a special affection for you.**However, this time there was a small unforeseen difficulty, so I'm sending you this e-mail. I traveled to Chicago with my company colleagues last week and then stopped by the below TJ Maxx to buy some items.*T.J. Maxx*Chicago, IL, United States*** ***-***-****** Since T.J. Maxx was my favorite shoping mall, I took colleagues who were worried about family gifts and we bought various things on last Friday night. Around *p.m. until closing, colleagues bought a lot of things, including about ** watches. I bought Sakagen watch and Henry watch. But when I came back to Korea, I found one of my watch es broken. The minute hand did not work properly, so I went to the watch repair shop today and tried to repair it at my expense. But the repairman said that he could not repair because he could't open the front glass of the watch. The only way for him to fix, is to break the glass and repair it. Of course, it will cost a lot, and it will be different from the original shape because you have to put in another glass. It looks like the clock is going to look right, the minute hand moves arbitrarily if it shakes a little.**I strongly urge you to exchange it for the same watch, and I think the TJ Maxx should pay for shipping from Korea to the United States. For your reference, please attach a photo of my receipt and watch that has become a problem. Looking forward to your prompt action.**Warmest regards,**TJ Park

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TJ Maxx

Customer service issue
Reported by GetHuman-mykor
Feb 21st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 731 others
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Timeline

GetHuman-mykor started working on this issue
Feb 21st, 2019 2:05pm