Hi, my name is Gianluca and I am your client. On November **th I bought two steel pans...

GetHuman-ituz's customer service issue with TJ Maxx from November 2018

254 similar
0 following
Help with my TJ Maxx issue
First: share to improve GetHuman-ituz's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ituz's next move: call TJ Maxx.
The best way to get your problem resolved is to tap the button below to start calling TJ Maxx. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-ituz may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-ituz's own words
Hi, my name is Gianluca and I am your client. On November **th I bought two steel pans with two glass lids in your shop at *** Avenue of the America's (NYC). I paid **.** Dollars for this set and used it for about a week. Rust stains began to appear on the bottom both on the inside and on the outside. Today I went to the store where I bought them to return them and ask for the replacement or refund of the money I spent.*I spoke to John (he did not tell me his last name) the store manager, who told me this was impossible because the items had been used and he could not sell them again. I showed him the rust and I told him that steel pots should not have rust and that this is clearly a factory defect. I also tried to explain to him that the flaw emerged precisely because we used the pots to cook, something for which the pots are supposed to be made. Unfortunately the answer was the same: we only take back the things that can be resold. In the end I told him that this was impossible due to the defect shown by my pots and that he should have contacted the supplier and the manufacturer of these pots to indicate the danger of their products to public health. John replied that this is not his job and before leaving, to close the conversation, he asked me one last time if I understood why he could not accept my request. Thank you for your attention. Best wishes,*Gian Luca
GetHuman-ituz did not yet indicate what TJ Maxx should do to make this right.
I have an issue with TJ Maxx too
How GetHuman-ituz fixed the problem
We are waiting for GetHuman-ituz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TJ Maxx's attention and get better help faster. Tap below to get started.
Having TJ Maxx issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ituz fixes it.
This email address isn't valid

TJ Maxx

Customer service issue
Reported by GetHuman-ituz
Nov 28th, 2018 - 9 mons ago
I have an issue with TJ Maxx too
Not resolved
Seen by 15 customers so far
Similar issue to 254 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ituz started working on this issue
Nov 28th, 2018 9:01pm