My mom went to buy a sweater with some other items at TJ Maxx Union, NJ yesterday. Toda...

GetHuman-beljan's customer service issue with TJ Maxx from October 2018

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My mom went to buy a sweater with some other items at TJ Maxx Union, NJ yesterday. Today, she realized the sweater was scanned twice. She called the store and was asked to bring the receipt. My mom doesn’t drive, I took her there but I work and will not be able to bring her til next week. She paid with a debit card. Why does she have to bring the receipt? Can’t they just look it up in the computer and issue a refund if she’s able to give all the info from the receipt? It’s such a hassle if it was the store’s mistake.
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TJ Maxx

Customer service issue
Reported by GetHuman-beljan
Oct 24th, 2018 - 8 mons ago
I have an issue with TJ Maxx too
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GetHuman-beljan started working on this issue
Oct 24th, 2018 2:29pm
GetHuman-beljan indicated the issue is not fixed yet.
Oct 24th, 2018 2:30pm