I was at the **th street location in NYC today. I am a very good customer and shop the...

GetHuman-asrabin's customer service issue with TJ Maxx from July 2018

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The issue in GetHuman-asrabin's own words
I was at the **th street location in NYC today. I am a very good customer and shop there at least once a week. I've noticed the the sales help as well as the condition and order of the store has been declining over the past year. I had to write about my experiences today because it was particularly bad. The majority of sales help talk loudly, gossip and complain to eachother while working at the registers and checking out customers. There is also alot of yelling back and forth to eachother on the floor in a very unprofessional mannor. Today they actually were laughing and joking over the loud speaker so they could close up and get the customers out. My cashier asked another to help her find a red attachment for an item I was purchasing because it had fallen off. The woman complained that she didn't want to come to work today...she was so tired and explained the details of how she didn't even care to dress for work and what she was going to do when got home. This compaining went on until the other sales person said "come on, we need to help this woman (me). I understand that they may be tired or unhappy and want to socialize but the complaining about working is one of the reasons everything takes so long. This attitude and the unkept store is becomming a real concern. I find I am beginning to think twice about going to tjmax Can you advise if this matter is being addressed, specifically with the unprofessional and unproductive mannor of the cashiers and the order of the merchanside in the store. On a postive note... the people working the dressing rooms are very thorough. Whatever training and structure put in place here seems to be working. Please consider improving the customer service help at the register and throughout the floor. Thank you

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TJ Maxx

Customer service issue
Reported by GetHuman-asrabin
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 17 customers so far
Similar issue to 35 others
0 customers following this
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Timeline

GetHuman-asrabin started working on this issue
Jul 9th, 2018 2:03am
GetHuman-asrabin indicated the issue is not fixed yet.
Jul 10th, 2018 6:02am
GetHuman-asrabin indicated the issue is not fixed yet.
Jul 10th, 2018 6:03am
GetHuman-asrabin indicated the issue is not fixed yet.
Jul 10th, 2018 6:04am
GetHuman-asrabin indicated the issue is not fixed yet.
Jul 10th, 2018 6:04am
GetHuman-asrabin indicated the issue is not fixed yet.
Jul 10th, 2018 6:04am