I have been trying for a week and a half to us the automated telephone system to let me...

GetHuman-ju_dy's customer service issue with TIAA-CREF from May 2018

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The issue in GetHuman-ju_dy's own words
I have been trying for a week and a half to us the automated telephone system to let me onto my brokerage account to get my true balance. I like to call after * pm because I get free minutes then. The prompt asks me to speak or type in my account number and I speak it. Then the prompt ask me to say or type in my pin and I have tried typing it in and speaking it, but I always get the same message that it cannot be done and they will transfer me to an attendant. But of course it is after hours and I get that message them. My pin works on my TIAA retirement, but it won't accept it on my TIAA Brokerage account. Therefore, I need help with this. My name is Judith A. Hock, ** West *th Street, Watsontown, PA *****, *******-****.
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TIAA-CREF

Customer service issue
Reported by GetHuman-ju_dy
May 8th, 2018 - a yr ago
I have an issue with TIAA-CREF too
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Seen by 4 customers so far
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GetHuman-ju_dy started working on this issue
May 8th, 2018 2:12am