Attempted to check our account online, was requested to complete info for 'single use s...

GetHuman-kenpolro's Technical Support issue with TD Bank from August 2019

Help with my TD Bank issue
The issue in GetHuman-kenpolro's own words
Attempted to check our account online, was requested to complete info for 'single use security code'. We reside permanently in the Republic of Panama, making cell phone contact impractical. We have had our account with the Georgetown, SC branch since **** and receive our U.S and UK social security payments through the account. The account is in the joint names of Kenneth J, Manley or Pauline M. Manley, account * **********. Please advise how we can access our account online without the availability of the 'single use security code.*Your prompt assistance will be greatly appreciated.*Kenneth J, Manley

GetHuman-kenpolro did not yet indicate what TD Bank should do to make this right.

How GetHuman-kenpolro fixed the problem
By choosing 'NOT NOW' to change to the single use security code ! Living in Central America excludes me from opting for the security code, so as long a s 'NOT NOW' is an available option, there is no problem !*Kenneth Manley
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TD Bank

Technical Support issue
Reported by GetHuman-kenpolro
Aug 31st, 2019 - a year ago
Fixed
GetHuman-kenpolro shared how to fix
Seen by 4 customers so far
Similar issue to 2105 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-kenpolro started working on this issue
Aug 31st, 2019 2:41pm
GetHuman-kenpolro indicated the issue is not fixed yet.
Aug 31st, 2019 8:19pm
GetHuman-kenpolro confirmed the issue is fixed. Hooray!
Sep 1st, 2019 6:41pm

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