Change my *-step verification without my phone.

GetHuman5949024's customer service issue with TD Ameritrade from April 2021

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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman5949024's own words
Access my account ... My iPhone is out of order and being repaired. I need to change my *-step verification from a text to ***-***-**** to email at: *****@***.com. **My User ID is: lrmkbambery****My password (I think - its in my phone which I don't have) is: Flagstaff****!
Text cannot work without a phone. Having email as a backup method is what is needed.
Allowing customer's to opt for having a backup method of *-step verification.
Not sure.
Having Live Chat would solve the problem but TD Ameritrade doesn't have that service available.
How GetHuman5949024 fixed the problem

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TD Ameritrade
Customer service issue
Reported by GetHuman5949024
Apr 12th, 2021 - 3 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 894 others
0 customers following this


GetHuman5949024 started working on this issue
Apr 12th 1:42am

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