I am going to assume you are not the right person to send this to but perhaps you can t...

GetHuman-ggallojr's customer service issue with TCL from October 2018

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The issue in GetHuman-ggallojr's own words
I am going to assume you are not the right person to send this to but perhaps you can tell me who in TCL I should send it to. I have a television I purchased in June at Costco. It broke on September **. On September **th the service man came to fix it. He installed * parts, turned it on to see power and left. Saturday when I went to hang the unit the power came on but the screen froze not allowing me to set it up. I called back and on September **th and was told that a new set would be sent to me. They told me someone would contact me early that week with more information. No one called. On Thursday, October *th I called. At that time I was told that a new unit was being shipped and I would receive it in * to ** business days. The following week on Tuesday, October * I was told by the local service repair company ITI that they should receive it Wednesday, test it on Thursday, and would deliver it Friday. On Thursday they called back to tell me they had an issue receiving it and should now get it Friday and they would deliver it on Monday, October **th between * and *PM. Monday at *:** I received a call and they told me that they had not gotten the tv and due to a mistake on TCL's part it was shipped back! On Tuesday I called your customer service number. The girl said she would investigate and call me back. At *:** she called me back and told me that it would be delivered on Wednesday, October **th between * and * PM. It did not come. I called Costco's concierge service and together we called your customer service. The girl said the TV was scheduled to be delivered on Friday, October **th! She said iy must have been a mistake on the other girls part. Today is Friday. I have just received word that not only is it not coming today but it will be next week, the **rd or the **th of October! I was given the Fed Express tracking number. The unit was not sent out till yesterday! hat I don't understand that since TCL made all these mistakes and lied to me about them why didn't they send it overnight? Why keep on inconveniencing me? When I called today the manager refused to give a person above him or an e-mail to address my concerns to. What kind of company is TCL? As I stated earlier you may not be the right person but perhaps you can give me an email address to send this to? Thank you.

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Customer service issue
Reported by GetHuman-ggallojr
Oct 19th, 2018 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 167 others
0 customers following this


GetHuman-ggallojr started working on this issue
Oct 19th, 2018 6:52pm