Dear Escrow Department:*I have a mortgage transferred to TCF from Chemical Bank. You ar...

GetHuman5326526's customer service issue with TCF Bank from October 2020

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The issue in GetHuman5326526's own words
Dear Escrow Department:*I have a mortgage transferred to TCF from Chemical Bank. You are charging escrow payments. I never agreed to these and my original mortgage documents did not include escrow. My homeowners insurance is up to date without lapsing* taxes have been paid. There is no reason for this escrow account.*I want the escrow account closed, my money returned to me with interest, any late fees removed form this account, and any derogatory information reported to credit services expunged. I never agreed to escrow any moneys for this loan. You cannot change the terms of my loan just because you acquired it from someone else. *I have talked to your agents who have promised to get me in touch with your escrow department on at least * occasions. These agents keep giving me the general "customer service" phone number to contact someone who can sort this out. The escrow department has yet to contact me. I have attempted to contact you about this many times only to have your "customer service" line hang up on me. This has been ongoing since June ****. *Please clear up this issue. Please consider this email written notice of a credit dispute.**Kathy C. Belonga*Account Number:***************-***-**********@***.com

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TCF Bank

Customer service issue
Reported by GetHuman5326526
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 95 customers so far
Similar issue to 597 others
0 customers following this

Timeline

GetHuman5326526 started working on this issue
Oct 2nd, 2020 7:47pm
GetHuman5326526 indicated the issue is not fixed yet.
Oct 3rd, 2020 4:27am