I can't log-in to my account. I have contacted a certain Mona Lisa of the Warren, MI br...

GetHuman5206366's Question issue with TCF Bank from August 2020

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Account holder name, Billing address, Date of birth, and Last 4 digits of Social Security number
The issue in GetHuman5206366's own words
I tried to log-in but could not because a verification code is needed, and I can't get the code sent to me because it was sent to my old phone number when I was still living in the US. I now live in the Philippines for over a year now. ... I can't log-in to my account. I have contacted a certain Mona Lisa of the Warren, MI branch where I opened my current account. I have given her my SS number and date of birth for identification purposes. She tried to set up two phone phone numbers where a verification code could be sent to me, but this didn't work. She also tried setting up my email address- *****@***.com - but it didn't appear as one of the options. I tried calling customer service at least two times, but the wait times are just too long..about almost an hour that I had to disconnect each time. I now live in the Philippines, and I just can't afford to wait very long because of high international calling rates. I'm just asking to add my email addrress as a recovery option so I can again access my account. Please help me.**EUGENE KINTANAR
My US phone number that's on file with TCF Bank when I opened the account years ago is no longer valid because I'm now living in the Philippines, and should be updated.
Like I said in my letter, I just asked that my email account be added as a recovery option so I can access my account again.
I've been a customer for at least * years, I guess. I can't tell the exact number of years because I can no longer recall when I opened my checking account with TCF- Warren, MI Branch.
No, I did not. Only customer service can fix this problem.
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TCF Bank

Checking Account
Question issue
Reported by GetHuman5206366
Aug 28th, 2020 - 8 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 465 others
0 customers following this

Timeline

GetHuman5206366 started working on this issue
Aug 28th, 2020 1:12am
GetHuman5206366 confirmed the issue is fixed. Hooray!
Aug 29th, 2020 11:15pm
GetHuman5206366 indicated the issue is not fixed yet.
Aug 30th, 2020 5:34am
GetHuman5206366 indicated the issue is not fixed yet.
Sep 2nd, 2020 4:08pm

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