Hello Mr Dahl,*I have been through the fraud division and also appealed with no results...

GetHuman-jagiello's customer service issue with TCF Bank from May 2019

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The issue in GetHuman-jagiello's own words
Hello Mr Dahl,*I have been through the fraud division and also appealed with no results. I have been declined due to my ** year old son making * bad "know it all" decisions. He thought he was doing the right thing and it ended up costing my daughter, him and my wife and I all our money. All of it. I have been a long time customer for ** years this time and ** before moving out of state and returning. Please help us, this has been devastating to our family. *My son thought he was selling one of his songs to a guy in California for $*** and was so proud. The hacker asked for his account information to direct deposit the money, which he gave him. Then the hacker took all the money from my daughters saving and checking, all our checking account money and my sons. All said and done, it was just over $****. I know this is not a lot of money, but we live pay check to pay check and it was all we had. Then fraud called my son and he handled it incorrectly, not listening to the message and thinking they were calling ONLY about the direct deposit from the hacker, not knowing all the money was transfer to his account and the hacker spent it. All the bad transactions happened in California where we have never been. **We had to go * weeks with out money and that was tough. All our bills are now a month late and charging late fee's.**Please help us and reconsider. We could not have spent this money in California as we never been there.**Sincerely,*Lawrence E. Jagiello**** Pinetree Ct*Romeoville, IL ********* ***-**********@***.com

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TCF Bank

Customer service issue
Reported by GetHuman-jagiello
May 19th, 2019 - 4 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 722 others
0 customers following this


GetHuman-jagiello started working on this issue
May 19th, 2019 8:23pm
GetHuman-jagiello indicated the issue is not fixed yet.
May 22nd, 2019 12:28am