I purchased a ticket on Tap Air about a month ago. Reservation VPLJEZ Flight TP *** o...

GetHuman5358629's customer service issue with TAP Portugal from October 2020

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Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman5358629's own words
I purchased a ticket on Tap Air about a month ago. Reservation VPLJEZ Flight TP *** on *****. My husband is in the military in Germany and I have been trying to get back since March. I have called literally every day since then and have been on hold for countless hours. I emailed multiple times with no response. I have an emotional support dog, I wanted to make sure everything was set for my flight. After trying everything else, I sent them the paperwork a week ago. I got a response today that the dog cannot fly on that flight because there is already a dog for that day.*I need to solve this before it get even closer and I need to speak to someone to discuss my options. *Jessica Devine

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TAP Portugal

Customer service issue
Reported by GetHuman5358629
Oct 12th, 2020 - 6 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 686 others
0 customers following this

Timeline

GetHuman5358629 started working on this issue
Oct 12th, 2020 3:32pm