I want to be reimbursed for my tickets and additional money paid for seats.

GetHuman-lorenzmo's flight delay issue with TAP Portugal from May 2019

Help with my TAP Portugal issue
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Before contacting them, items GetHuman-lorenzmo may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
Top Tip from another customer
If you are already in the airport you should go to the front desk. If you are on your way to the airport or are told prior to boarding you should call support immediately.
The issue in GetHuman-lorenzmo's own words
Trying to get to my destination as originally scheduled. ... Our flight was delayed out of JFK no reason was given for the delay. Our connecting flight will be missed, the check in agent told us we wouldn’t miss our connection. However the new ticked she issued had us leaving ** hours later than our original flight. I requested an earlier flight she said nothing was available. However I checked on line and saw at least another option to get us to our destination, Seville SPAIN four hours earlier than the flight we are currently booked on.
They different agents were giving me conflicting information. Regarding how to get assistance.
By refunding me the cost of the two tickets and the additional money we paid for seats.
I’ve flown with this airline on previous occasions.
This is the only thing I’ve tried at this point.
I have an issue with TAP Portugal too
How GetHuman-lorenzmo fixed the problem
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TAP Portugal

Trying to get information and help for the ticket agents and the gate agent.
flight delay issue
Reported by GetHuman-lorenzmo
May 21st, 2019 - a mon ago
I have an issue with TAP Portugal too
Not resolved
Seen by 11 customers so far
Similar issue to 698 others
0 customers following this
Timeline
GetHuman-lorenzmo started working on this issue
May 21st 1:34am
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 11:39am
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 11:57am
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 12:06pm
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 12:08pm
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 6:29pm
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 6:29pm
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 6:34pm
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 22nd 6:51pm
GetHuman-lorenzmo indicated the issue is not fixed yet.
May 23rd 10:53am