Before contacting them, items GetHuman-sandramg may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
The issue in GetHuman-sandramg's own words
My husband, William Good has a flight from Seville to Miami scheduled for February **. E ticket number is ************* and reference is SM*OOX. Last night when we first arrived in Seville, he had a massive heart attack and died. I have a flight scheduled for February ** from Seville which will probably have to be changed to an earlier date. I do not know as yet when I will be able to leave. Please advise me as to whether the flight can be cancelled with any refund. Thank you very much.
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