The computer switched departure and destination so that the date was incorrect. The boo...
GetHuman1957771's customer service issue with TAP Portugal from January 2019
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The issue in GetHuman1957771's own words
The computer switched departure and destination so that the date was incorrect. The booking number is TPXGZP. It was supposed to be LIS to JFK, October **, ****. Instead, it was JFK to LIS on that date.***I contacted customer service was on hold and with call taker for * *** hours. He was pleasant and changed the ticket to a different date, ******* so that the departure and destination dates did not have to be changed. *I believe the call taker made the correct change. It was supposed to be JFK to LIS on September **, ****. *** Instead, the change date got changed correctly but the departure and destination got switched to LIS to JFK. That switch is incorrect. **When I called this second time, the call taker acknowledged that all I had asked was for the date to be changed NOT the departure and destination. But he could not fix the problem. He said a supervisor would call me back "sometime" but he didn't know when and admitted it could be weeks before I heard anything from TAP.*Again, I just asked the tickets to be dated September **, **** JFK to LIS.**I believe the call taker made the right correction. I think the TAP computer went to the wrong reservation. I have a second reservation that is LIS to JFK on October *, ****. That booking number is TVQ***. So far, that reservation has stayed correct.**I have emails showing the original and wrong reservation on the October *, **** JFK to LIS.
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