I'm trying for the last hour to complete my check in but it's impossible. I'm flying fr...

GetHuman-designv's customer service issue with TAP Portugal from June 2018

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Help with my TAP Portugal issue
Before contacting them, items GetHuman-designv may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
GetHuman-designv's next move: call TAP Portugal.
The best way to get your problem resolved is to tap the button below to start calling TAP Portugal. We will check on you later to see if it's fixed or needs to be escalated.
The issue and preferred resolution, in GetHuman-designv's own words:
I'm trying for the last hour to complete my check in but it's impossible. I'm flying from Lisbon to London tomorrow morning with the flight TP*** and the check in through the app doesn't work. Tried to do it straight from the website as well and the process is stuck at the *rd step where is the authentication of the iden***y. All the details are there by default and correct and at the end there's only a save button. Pressed it but it redirect me to the same page in a loop. *Could you let me know how to proceed with that? *My partner managed to finish his check in (we booked the flights together) without any issue.
I trust that TAP Portugal will make this right and come up with a resolution that is fair.
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TAP Portugal

Customer service issue
Reported by GetHuman-designv
Jun 24th, 2018 - 2 mons ago
I have an issue with TAP Portugal too
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Seen by 3 customers so far
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Timeline
GetHuman-designv started working on this issue
Jun 24th 2:24pm